Your bin is collected fortnightly at the kerbside on the opposite week to your yellow-lid recycling bin, on your regular garbage collection day. This means you put two bins out for collection each week. One week it will be your garbage and organics bins, and the following week will be your garbage and recycling bins.
Bins are registered to individual properties. Your organics bin remains the property of Solo Resource Recovery who will repair or replace bins if required at no cost to the resident.
If your organics bin is damaged, you can report it here. Solo will organise a repair or replacement. Leave your bin inside your property line in an easily accessible location for the service ute driver. Damaged organics bins will be removed
If your organics bin is stolen, you need to report it to the Police Assistance Line on 131 444 to obtain an Event number. Quote the Event number here to organise a replacement bin. It will be left at the front of your property as soon as possible.
Additional organics bins are available by contacting your local Council.
If you move into a property and the organics bin is missing contact Solo Customer Service for more information
If you have moved into a property and the organics bin already contains the wrong material please do not put it out for collection!
Tenants should contact their real estate agent to organise emptying. Owners should contact Solo Customer Service.
If it grows in your garden it CAN go into your organics bin including;
If it did NOT grow in your garden it can NOT go into your organics bin including;
Households with severe or repeated incidents of contamination will have their collections suspended until an agreement is made to use the service correctly.