COLLECTION

WHAT BINS SHOULD YOU PUT OUT FOR COLLECTION EACH WEEK

Your bin is collected fortnightly at the kerbside on the alternate week to your yellow-lid recycling bin, on your regular garbarge collection day. You should put two bins out for collection each week. This means, one week you place your garbage bin and recycling bin out for collection, and the following week you place your garbage bin and new Garden Organics GO bin out for collection.

HOW SHOULD YOU PRESENT YOUR BINS AT THE KERB

  • Place your bins out the night before your collection day.
  • Position your bins on the kerbside with the wheels facing the house.
  • Allow a full metre of space between bins, poles, trees, and parked cars where posssible.
  • Make sure the lid on your bin is completely closed and there are no items next to or on top of the bin to avoid spillage.
  • Put your bin out for collection every fortnight even if it is only partially full.
  • Return your bins to your property as soon as possible after they have been emptied.

WHAT IF YOUR BIN IS MISSED, DAMAGED, OR STOLEN?

If your bin is missed or damaged, you can report it here or call the Customer Service department at your local Council.

If your bin is stolen, you will need to report it to the Police Assistance Line on 131 444 and then either report it here or call the Customer Service department at your local Council and quote your Police Event Number to organise a replacement bin.

SOLO COLLECTION VEHICLES

The collection trucks are fitted with a digital tracking system that automatically records the time and address of all bins as they’re emptied. It also records the details of bins that were unable to be serviced because they were too heavy, overfull, not out for collection or contaminated when the truck attempted service.

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WORKING TOGETHER

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This project was supported by the Environmental Trust as part of the NSW EPA’s Waste Less, Recycle More initiative, funded from the waste levy.